Shipping policy

All orders are packed by myself in Finland. Current processing time is 1-7 business days. Standard shipping does include tracking number, but the tracking STOPS after leaving Finland’s borders. I ship WORLDWIDE, if your country is not in available while checking out, please contact me. 


Estimated Shipping time

ALL orders sent to EU and UK are shipped as a PRIORITY letter mail. Orders shipped outside of EU/UK are shipped as a priority mail if under 50g (2-3 putties) or as an economy letter mail if over 50g. Upgraded shipping options available at checkout. Estimated shipping times:

  • EU/UK: 6-12 business days from the time the parcel has been dropped off to the post office.
  • OUTSIDE OF EU PRIORITY: 6-14 business days from the time the parcel has been dropped off to the post office.
  • OUTSIDE OF EU ECONOMY: 12-24 business days from the time the parcel has been dropped off to the post office.


Please note

Deliveries might be delayed for 2-3 business days from the initial shipping estimates especially during the holidays. These delays are unfortunately out of my control. I ask you for your understanding in the case your order takes longer to arrive to your destination. Please be patient and prepared for the long waiting time. I’m one person run business.

Upgraded shipping options are available ar checkout.

Note that delivery times are out of my control once the parcel is dropped off at the post office.


Customs&import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.


Returns&exchanges

All sales are final. We do NOT accept returns or exchanges. Cancellations must be made 48h hours after purchase. We donn’y accept cancellations after your order has shipped.


If your package is lost or damaged in the mail, please contact me as soon as possible. I WON’T be making any FULL REFUNDS to your orders to countries in US/JPN if tracking has not been purchased. However i’m very happy to discuss other options.


Please feel free to reach out to me. Always happy to help!

  • Theresa, owner of Thes Studios

 

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